1.1 Agreement. These Terms of Service (this "Agreement") constitute a legally binding contract between The RAG Group LLC, a California company ("Company," "we," "us," or "our"), and the individual or entity ("User," "you," or "your") accessing or using the Case Strategy Services AI-powered legal research platform, including all associated software, APIs, documentation, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by this Agreement, the Company's Privacy Policy, and all other policies incorporated herein by reference.
1.2 Clickwrap Acceptance. Access to the Service requires affirmative acceptance through a clickwrap mechanism at account registration. You must check a designated checkbox confirming: "I have read, understood, and agree to the Terms of Service and Privacy Policy of The RAG Group LLC" Checking this box constitutes your electronic signature and acceptance of this Agreement. You must also separately check a second checkbox acknowledging the automatic renewal terms set forth in Section 5.4. A server-side log recording your user ID, the timestamp of acceptance, and the version of this Agreement in effect at the time of acceptance will be created and retained as evidence of your consent. A footer hyperlink to this Agreement, standing alone, does not constitute acceptance.
1.3 Authority. If you are accepting this Agreement on behalf of a law firm, legal professional corporation, or other entity, you represent and warrant that you have full legal authority to bind that entity, and references to "you" and "your" shall include that entity. If you do not have such authority, you must not accept this Agreement or use the Service.
1.4 Eligibility. The Service is offered exclusively to licensed attorneys admitted to practice before the United States Court of Appeals for Veterans Claims, the United States Court of Appeals for the Federal Circuit, or a state bar, who represent claimants in VA disability proceedings, or to law firms employing such attorneys. The Service is not available to: (a) individuals under 18 years of age; (b) persons barred from receiving services under applicable law; or (c) persons whose accounts have been previously terminated by Company for cause. By using the Service, you represent and warrant that you satisfy all eligibility requirements.
1.5 Updates. Company reserves the right to modify this Agreement as provided in Section 19. Continued use of the Service following notice of modifications constitutes acceptance of the revised terms.
As used in this Agreement, the following terms have the meanings set forth below:
2.1 "Account" means the registered account created by User to access and use the Service, authenticated through the Clerk identity and access management platform.
2.2 "AI Models" means the third-party artificial intelligence and machine learning models used by the Service to process queries and generate outputs, including without limitation OpenAI's text-embedding-3-large embedding model and Anthropic's Claude language models.
2.3 "Applicable Law" means all applicable federal, state, and local statutes, regulations, rules, orders, and professional conduct rules, including without limitation the Rules of Professional Conduct of the relevant jurisdiction(s) in which User practices.
2.4 "Billing Period" means each recurring monthly period for which Subscription Fees are charged, commencing on the date User's paid subscription begins and renewing on the same calendar day each subsequent month.
2.5 "Confidential Information" has the meaning set forth in Section 10.1.
2.6 "Content" means all text, data, documents, queries, prompts, feedback, and other materials submitted by User to the Service.
2.7 "Corpus" means the indexed collection of legal materials made available through the Service for research purposes, which may include opinions from the United States Court of Appeals for Veterans Claims (CAVC), decisions of the Board of Veterans' Appeals (BVA), opinions of the United States Court of Appeals for the Federal Circuit (CAFC) arising from CAVC proceedings, provisions of Title 38 of the Code of Federal Regulations (38 CFR), Office of General Counsel (OGC) Precedent Opinions, and the M21-1 Adjudication Manual (where available, as indicated in the Service Documentation). The active collections and coverage dates within the Corpus are described in the Service Documentation, which is the authoritative and current source for collection status.
2.8 "Founding Rate" means the discounted subscription rate offered to early subscribers as described in Section 6.
2.9 "Free Trial" means the forty-eight (48) hour complimentary access period described in Section 7.
2.10 "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, moral rights, database rights, and all other intellectual property and proprietary rights, whether registered or unregistered, throughout the world.
2.11 "Output" means any search result, case summary, citation, analysis, retrieved document excerpt, or other information generated or returned by the Service in response to User's Content.
2.12 "PHI" means "protected health information" as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (45 CFR Parts 160 and 164).
2.13 "Service Documentation" means the technical documentation, help articles, release notes, and corpus coverage descriptions published by Company at the Service's official website or support portal, as updated from time to time.
2.14 "Subprocessors" means the third-party service providers engaged by Company to process data in connection with delivery of the Service, as listed in Section 11.
2.15 "Subscription Fee" means the recurring monthly fee payable by User for access to the Service, as set forth in Section 5.1.
2.16 "Term" has the meaning set forth in Section 16.1.
2.17 "User Data" means all Content submitted by User to the Service and all data about User's account and usage generated in connection with the Service.
3.1 License Grant. Subject to User's continued compliance with this Agreement and timely payment of all Subscription Fees, Company grants User a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Term to: (a) access and use the Service through Company's web interface or any API made available to User; (b) query the Corpus and receive Outputs; and (c) download, print, and store Outputs solely for use in connection with User's legal representation of clients in VA disability proceedings.
3.2 Restrictions. User shall not, and shall not permit any third party to:
3.3 Rate Limits. The Service currently enforces rate limits of twenty (20) queries per minute and two hundred (200) queries per day per account. These limits are subject to change upon notice as provided in Section 19. Exceeding rate limits does not constitute a breach of this Agreement by Company, and Company shall have no liability for request refusals attributable to rate limiting.
3.4 Authorized Users. User's account may be used only by the individual attorney registered at signup. Sharing login credentials is prohibited. Law firms may add additional attorney seats at ninety-nine dollars (USD $99.00) per seat per month via self-service through the account portal. Each attorney using the Service must independently agree to this Agreement. For assistance with multi-seat arrangements, contact clientservices@projectrag.net.
4.1 No Legal Advice; No Attorney-Client Relationship. The Service is a legal research tool, not a provider of legal advice. Company is not a law firm. No Output constitutes legal advice, and no attorney-client or other professional relationship is created between Company and User or between Company and any of User's clients by virtue of use of the Service.
4.2 AI Limitations - Mandatory Acknowledgment.
4.3 Non-Delegable Verification Obligation. User acknowledges and agrees that:
4.4 Corpus Coverage Limitations. The Corpus covers the categories of materials described in the Service Documentation as updated from time to time. Coverage is not exhaustive. The Corpus may not include every opinion, decision, or regulatory update within a given category. Company's warranty of database coverage is limited to the coverage described in the Service Documentation; it does not extend to any coverage claims made in marketing materials, sales conversations, or promotional content.
4.5 No Real-Time Updates. The Corpus is updated on a periodic basis. The Service does not provide real-time legal research. Opinions issued, regulations amended, or decisions published after the most recent indexing update for a given collection will not appear in Outputs. User is responsible for verifying whether the law or agency guidance has changed since the relevant corpus update date. BVA opinions are currently accessible via the Service's API but are not presented in the standard web search interface.
4.6 Supplement Not Substitute. The Service is designed to improve the efficiency of legal research, not to replace it. Company expressly encourages Users to use the Service as one research tool among several and to independently verify all results through official primary sources including the CAVC's official website, the BVA's website, Westlaw, LexisNexis, and official government regulatory publications.
4.7 Rule 1.6 and Client Confidentiality. Queries submitted to the Service may traverse third-party Subprocessor infrastructure as described in Sections 10 and 11. Attorneys bear sole responsibility for compliance with applicable professional conduct rules governing client confidentiality, including without limitation ABA Model Rule 1.6 and its state analogues, when determining what information to include in queries submitted to the Service. Company commits to the confidentiality protections described in Section 10, but User remains solely responsible for ensuring that the method and content of queries comply with User's professional obligations.
5.1 Subscription Fee. Access to the Service requires payment of a monthly Subscription Fee. Base plans include three (3) attorney seats. The standard monthly Subscription Fee is nine hundred ninety-nine dollars (USD $999.00) per month for three seats. Users eligible for the Founding Rate as described in Section 6 pay seven hundred ninety-nine dollars (USD $799.00) per month for three seats. Additional attorney seats beyond the base three (3) are available at ninety-nine dollars (USD $99.00) per additional seat per month, added via self-service through the account portal. All fees are stated in United States dollars and are exclusive of applicable taxes.
5.2 Payment Method. Payment is processed by Stripe, Inc. ("Stripe") as a Subprocessor. User must provide a valid credit card, debit card, or other payment method accepted by Stripe at the time of registration, including during the Free Trial. User authorizes Company to charge the payment method on file for all Subscription Fees, taxes, and other charges due under this Agreement.
5.3 Billing Cycle. Subscription Fees are billed in advance on a monthly basis. The first Billing Period commences upon conversion from the Free Trial to a paid subscription (or upon registration if no Free Trial is used), and subsequent Billing Periods commence on the same calendar day each month thereafter. If a Billing Period begins on a day that does not exist in a given calendar month (e.g., the 31st), billing occurs on the last day of that month.
5.4 Automatic Renewal - Separate Acknowledgment Required. THE SERVICE RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD UNLESS CANCELLED IN ACCORDANCE WITH SECTION 16.3. BY CHECKING THE SEPARATE AUTO-RENEWAL ACKNOWLEDGMENT CHECKBOX AT SIGNUP, USER AFFIRMATIVELY CONSENTS TO THIS AUTOMATIC RENEWAL. This separate checkbox is required under the FTC's Negative Option Rule, 16 CFR Part 425 (effective May 14, 2025), and cannot be bundled with User's acceptance of the general terms of this Agreement. Company will send User a reminder notification via email no fewer than five (5) days before each renewal charge, which notification will include instructions for cancellation.
5.5 Price Changes. Subject to Section 6 (Founding Rate), Company reserves the right to adjust the standard Subscription Fee upon at least sixty (60) days' prior written notice to User. Price changes take effect at the start of the next Billing Period following the notice period. If User does not cancel before the price change takes effect, continued use constitutes acceptance of the new price.
5.6 Taxes. User is responsible for all taxes, levies, duties, and similar governmental assessments of any nature associated with User's purchase of the Service, excluding taxes based on Company's net income.
5.7 Failed Payments. If payment fails, Company will attempt to recharge the payment method on file. If payment is not received within ten (10) days after the due date, Company may, in its sole discretion, suspend User's access to the Service without further notice. Suspension for non-payment does not constitute termination of this Agreement. Access will be restored upon receipt of all outstanding amounts. If payment remains outstanding for thirty (30) days after the due date, Company may terminate User's account for cause pursuant to Section 16.2(b).
5.8 No Refunds. Except as expressly provided in Section 7.3 (Free Trial) and except as required by Applicable Law, all Subscription Fees are non-refundable. No refund or credit will be issued for: (a) partial months of use; (b) periods during which User did not use the Service; (c) cancellations made before the end of a Billing Period; or (d) account suspension for violation of this Agreement.
5.9 Disputed Charges. User must notify Company in writing at clientservices@projectrag.net of any disputed charge within thirty (30) days of the charge date. Failure to dispute a charge within this period constitutes User's waiver of any claim with respect to that charge.
6.1 Founding Rate Defined. Users who subscribed to the Service at the Founding Rate of seven hundred ninety-nine dollars (USD $799.00) per seat per month are entitled to retain that rate for so long as their subscription remains continuously active and in good standing, subject to the limitations set forth in this Section 6.
6.2 "Locked" Defined. The term "rate locked," "locked forever," or similar phrases used by Company in marketing or communications means that Company commits not to increase the Founding Rate subscriber's per-seat monthly fee above the Founding Rate, so long as conditions in Section 6.1 are met. It does not mean:
6.3 Conditions for Retention. Founding Rate status is forfeited if: (a) User's subscription lapses for any reason, including non-payment or voluntary cancellation, and User subsequently re-subscribes; (b) User violates this Agreement in a manner resulting in termination; or (c) User's account is transferred in violation of Section 20.1.
6.4 Modifications to Service at Founding Rate. Company may modify, add, or remove features of the Service as described in Section 19 without affecting the Founding Rate subscriber's entitlement to continued access at the Founding Rate.
7.1 Free Trial. Company offers new users a forty-eight (48) hour complimentary trial of the Service ("Free Trial"). The Free Trial begins upon account registration and expires forty-eight (48) hours thereafter, regardless of usage.
7.2 Payment Method Required. A valid payment method is required to activate the Free Trial. User's payment method will not be charged during the Free Trial period. If User does not cancel before the Free Trial expires, User's payment method will be automatically charged the applicable Subscription Fee for the first Billing Period at the start of the next day following Free Trial expiration.
7.3 Cancellation During Trial. User may cancel at any time during the Free Trial period without charge. To cancel, User must use the account cancellation function in the Service portal or contact Company at clientservices@projectrag.net before the Free Trial expires. If User cancels during the Free Trial, User's account will be deactivated at the end of the forty-eight (48) hour period and no charge will be applied. After the Free Trial converts to a paid subscription, the no-refund policy in Section 5.8 applies.
7.4 One Trial Per User. The Free Trial is available once per individual attorney. Attempts to obtain multiple Free Trials through the use of multiple email addresses, payment methods, or other means constitute a violation of this Agreement.
7.5 Trial Limitations. Company reserves the right to impose reduced rate limits, restricted corpus access, or other feature limitations during the Free Trial. Trial access is provided "as is" with no warranties of any kind.
8.1 Company Ownership. As between Company and User, Company owns all right, title, and interest in and to: (a) the Service, including all software, algorithms, model configurations, indexing architecture, APIs, interfaces, and infrastructure; (b) all Intellectual Property Rights embodied in or arising from the foregoing; (c) all aggregated, anonymized, or de-identified data derived from Service usage that does not identify User or User's clients; and (d) all improvements, enhancements, and derivative works developed by Company, even if developed in response to User feedback.
8.2 User Content Ownership. User retains ownership of User's Content. By submitting Content to the Service, User grants Company a limited, non-exclusive, royalty-free license to process User's Content solely to the extent necessary to deliver the Service to User during the Term and for no other purpose. This license terminates upon termination or expiration of this Agreement, subject to Section 10.5.
8.3 No Training on User Data. Company makes the following hard commitment: User Content, including all queries, prompts, and inputs submitted by User, will never be used to train, fine-tune, or improve any AI Model, whether operated by Company or any third party. Specifically: (a) User Content submitted to OpenAI's APIs is transmitted pursuant to agreements with OpenAI that prohibit OpenAI from using API inputs to train its models; (b) User Content submitted to Anthropic's APIs is transmitted pursuant to agreements with Anthropic that prohibit Anthropic from using API inputs to train its models; (c) Company does not retain User Content for model improvement purposes. This commitment survives any modification to this Agreement unless Company provides explicit, prominent notice of a change and obtains fresh affirmative consent from User for any such use.
8.4 Corpus. The Corpus consists of publicly available legal materials. Company does not claim copyright in primary legal sources such as court opinions, regulations, or agency publications, which are in the public domain or subject to government publication rights. Company's indexing, embedding, organization, metadata, and retrieval architecture applied to the Corpus constitute proprietary work product owned by Company.
8.5 Feedback. If User provides Company with any suggestions, feedback, feature requests, or other input regarding the Service ("Feedback"), User assigns to Company all right, title, and interest in such Feedback, and Company may freely use, reproduce, modify, and commercialize such Feedback without restriction or compensation to User.
8.6 Trademarks. "Case Strategy Services," "The RAG Group LLC," and associated logos and product names are trademarks or service marks of Company. User receives no license to use Company's trademarks.
9.1 User Responsibility. User is solely responsible for all Content submitted to the Service. User represents and warrants that: (a) User has all necessary rights and consents to submit the Content to the Service; (b) the Content does not violate Applicable Law or any third party's rights; and (c) the Content complies with the restrictions in Section 12.
9.2 Query Content. User acknowledges that queries submitted to the Service may be processed by Subprocessors as described in Section 11. User is solely responsible for determining, consistent with applicable rules of professional conduct, what client information may be included in queries. Company recommends that Users anonymize or generalize queries to avoid including identifying client information where possible.
9.3 No Unlawful Content. User shall not submit Content that: (a) contains PHI; (b) contains information subject to a protective order or court seal that prohibits disclosure to third-party services; (c) is defamatory, obscene, or otherwise unlawful; (d) infringes any third party's Intellectual Property Rights; or (e) contains malicious code, viruses, or other harmful components.
9.4 Content Retention. Company retains User Content only for the period necessary to deliver the Service and for the post-termination period described in Section 16.5. Query logs may be retained for a limited period for security monitoring, fraud prevention, and service integrity purposes in accordance with the Privacy Policy.
10.1 Confidential Information Defined. "Confidential Information" means: (a) as to User, all Content, query history, client-related information, and account information submitted to or generated by the Service; and (b) as to Company, all non-public technical, business, financial, and operational information relating to the Service.
10.2 Company's Confidentiality Obligations. Company will: (a) hold User's Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) not disclose User's Confidential Information to any third party except Subprocessors engaged pursuant to Section 11; (c) not use User's Confidential Information for any purpose other than performing its obligations under this Agreement; and (d) ensure that Subprocessors are bound by confidentiality obligations at least as protective as those in this Section 10.
10.3 Permitted Disclosures. Company may disclose User's Confidential Information: (a) to the extent required by Applicable Law, court order, or regulatory authority, provided that Company gives User prompt prior written notice of the required disclosure (to the extent legally permissible); or (b) with User's prior written consent.
10.4 Data Security. Company maintains commercially reasonable administrative, technical, and physical safeguards designed to protect User Data against unauthorized access, disclosure, alteration, or destruction. In the event of a data breach affecting User Data, Company will notify User within seventy-two (72) hours of discovery, in accordance with Applicable Law and the Privacy Policy.
10.5 Data Retention and Deletion. Upon termination or expiration of this Agreement: (a) Company will cease active processing of User Data; (b) User Data will be deleted or anonymized within thirty (30) days following the effective date of termination, except as required to be retained by Applicable Law; and (c) Subprocessors will be instructed to delete User Data in accordance with their respective data processing agreements.
10.6 Attorney-Client Privilege. Company acknowledges that User Content may be protected by the attorney-client privilege, work product doctrine, or other applicable legal privileges. Company's receipt and processing of User Content as a third-party service provider is made under circumstances intended to preserve, not waive, such privileges. However, Company makes no legal representation regarding the effect of disclosure to third-party Subprocessors on privilege, and User is advised to consult qualified counsel regarding privilege implications before submitting privileged materials.
10.7 No PHI; No BAA. The Service is not HIPAA-compliant. Company does not offer a Business Associate Agreement. User must not submit PHI to the Service. If User inadvertently submits PHI, User must notify Company immediately at clientservices@projectrag.net. The prohibition on PHI is a material condition of this Agreement, and submission of PHI constitutes a material breach.
10.8 Privacy Policy. Company's Privacy Policy, incorporated herein by reference, governs the collection, processing, and use of personal information. In the event of a conflict between the Privacy Policy and this Agreement with respect to personal data, this Agreement controls.
11.1 Subprocessor Disclosure. Company currently engages the following Subprocessors to deliver the Service. User acknowledges and consents to Company's use of these Subprocessors as part of service delivery:
| Subprocessor | Function | Data Processed |
|---|---|---|
| OpenAI, Inc. | Text embedding model (text-embedding-3-large) used to convert queries and corpus text into vector representations | User query text; corpus text |
| Anthropic, PBC | Claude language model used to generate summaries and assist with query interpretation | User query text; retrieved document excerpts; uploaded document content (text only, processed in memory, never stored) |
| Qdrant | Vector database hosting and search (Qdrant Cloud) | Embedded vectors; document metadata |
| Clerk, Inc. | Identity and access management; user authentication | Name, email address, authentication credentials |
| Stripe, Inc. | Payment processing and subscription management | Payment card data; billing information |
| Vercel, Inc. | Frontend hosting and content delivery | End-user browser requests; session tokens |
| DigitalOcean, LLC | Backend VPS hosting; scraper infrastructure | Corpus source data; backend application data |
11.2 No Training by Subprocessors. Company's agreements with OpenAI and Anthropic include provisions prohibiting those parties from using API inputs (including User query text) to train or improve their models. Company will maintain such restrictions in its agreements with AI Model providers throughout the Term.
11.3 Changes to Subprocessors. Company reserves the right to modify its Subprocessor list upon providing at least thirty (30) days' prior written notice to User. If User objects in good faith to a new Subprocessor on data protection grounds, User may terminate the Agreement without penalty within fifteen (15) days of receiving notice, and Company will provide a prorated refund of prepaid Subscription Fees for the unused portion of the current Billing Period.
11.4 Third-Party Terms. Third-party services are subject to the terms and privacy policies of the respective third parties. Links to third-party terms are available upon request at clientservices@projectrag.net.
11.5 No Responsibility for Third-Party Outages. Company shall not be liable for service interruptions, data loss, or security incidents attributable to Subprocessors, provided that Company has fulfilled its Subprocessor oversight obligations.
12.1 Permitted Use. The Service may be used solely for lawful legal research in connection with User's representation of clients in VA disability proceedings and related appellate matters before the CAVC, CAFC, and related tribunals.
12.2 Prohibited Uses. User shall not use the Service for: (a) unauthorized practice of law; (b) misrepresentation of Output verification status to any client, tribunal, or third party; (c) candor violations - citing any authority User has not independently confirmed exists and stands for the cited proposition; (d) competitive intelligence gathering; (e) reverse engineering as described in Section 3.2(a); (f) automated bulk queries or systematic downloading; (g) security attacks against Service infrastructure; (h) circumventing any rate limiting, authentication, or access control; (i) fraudulent activity; (j) transmission of PHI; or (k) violation of any federal, state, or local law or rule of professional conduct.
12.3 Professional Conduct Compliance. User bears sole responsibility for compliance with all applicable rules of professional conduct, including without limitation rules governing competence, confidentiality, candor to the tribunal, supervision, and fees.
12.4 Monitoring and Enforcement. Company reserves the right, but has no obligation, to monitor Service usage for compliance with this Section 12. Company may investigate suspected violations and may suspend or terminate User's account as described in Section 16.2.
12.5 Reporting Violations. Users who become aware of violations of this Section 12 by other users may report such violations to clientservices@projectrag.net.
12.6 PHI Prohibition - Reinforcement. User must not submit to the Service: Social Security numbers, veterans' service numbers, Department of Defense identification numbers, medical diagnoses, treatment records, mental health information, substance abuse information, or any other category of PHI or sensitive personal information.
13.3 Beta Features. Company may offer beta, preview, or experimental features from time to time. Such features are provided strictly "as is," without any warranty, and may be discontinued at any time.
13.4 Third-Party Content. Primary legal source materials in the Corpus are derived from publicly available government sources. Company makes no warranty as to the accuracy of such underlying source materials.
14.1 Indemnification by User. User shall defend, indemnify, and hold harmless Company, its officers, directors, employees, agents, successors, and assigns from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) User's use of the Service in violation of this Agreement; (b) User's violation of Applicable Law, including any rule of professional conduct; (c) User's submission of Content that infringes any third party's Intellectual Property Rights; (d) User's submission of PHI in violation of Section 10.7; (e) any claim by User's client arising from reliance on Outputs that User failed to independently verify; (f) User's misrepresentation to any tribunal, client, or regulatory authority; or (g) any claim brought by a regulatory or disciplinary authority arising from User's failure to comply with applicable professional conduct obligations.
14.2 Indemnification by Company. Company shall defend, indemnify, and hold harmless User from and against any losses arising out of or relating to any third-party claim that the Service, as provided by Company and used in accordance with this Agreement, infringes such third party's United States patent, copyright, trademark, or trade secret rights.
14.3 Indemnification Procedure. The indemnified party shall promptly notify the indemnifying party in writing of any claim for which indemnification is sought, grant the indemnifying party sole control over the defense and settlement, and provide reasonable cooperation. The indemnifying party shall not settle any claim in a manner that imposes obligations on the indemnified party without prior written consent.
15.3 Enhanced Cap - Data and Confidentiality Breach. In the event that Company's liability arises from a breach of the confidentiality obligations in Section 10 or a data security breach directly caused by Company's failure to maintain commercially reasonable safeguards, Company's total cumulative liability shall not exceed two (2) times the amount calculated under Section 15.2.
15.4 Essential Basis. The parties acknowledge that the limitations of liability in this Section 15 are an essential element of the basis of the bargain between the parties and that Company would not have entered into this Agreement without such limitations.
15.5 Injunctive Relief Exception. Nothing in this Section 15 limits either party's right to seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm, as provided in Section 17.4.
15.6 Multiple Claims. Multiple claims arising from the same act, omission, or event shall be treated as a single claim for purposes of applying the caps in Sections 15.2 and 15.3.
15.7 Professional Malpractice. For the avoidance of doubt, Company shall have no liability whatsoever for any claim of legal malpractice or disciplinary action asserted against User or User's firm arising from User's use of the Service or User's failure to comply with the professional verification obligations in Section 4.3.
16.1 Term. This Agreement commences on the date of User's account registration and continues until terminated as provided in this Section 16 (the "Term").
16.2 Termination by Company. (a) For Convenience: Company may terminate for any reason upon thirty (30) days' written notice, with a prorated refund of prepaid Subscription Fees for the unused portion of the current Billing Period. (b) For Cause: Company may terminate immediately if User materially breaches this Agreement and fails to cure within ten (10) business days, or immediately upon violations of Sections 3.2, 10.7, or 12 (deemed incurable). No refund is owed upon termination for cause.
16.3 Termination by User - Cancellation. User may cancel at any time via the account management portal or by contacting Company at clientservices@projectrag.net. Cancellation takes effect at the end of the then-current Billing Period. User retains access through the end of the period for which the last Subscription Fee was paid. No prorated refund is issued for any unused portion of the Billing Period in which cancellation is made.
16.4 Suspension. Company may immediately suspend User's access to the Service, without terminating this Agreement, if: (a) Company reasonably suspects a security breach or unauthorized use; (b) required by law or court order; or (c) User's payment is overdue as described in Section 5.7.
16.5 Effect of Termination. Upon termination: (a) all licenses granted to User immediately terminate; (b) User must cease all use of the Service; (c) Company will delete User Data within thirty (30) days; and (d) User is responsible for exporting any needed Outputs before the termination effective date.
16.6 Survival. Sections 2, 4, 8, 10, 13, 14, 15, 16.5, 16.6, 17, and 20 survive termination or expiration of this Agreement for any reason.
17.1 Governing Law. This Agreement and all disputes arising under or related to it shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.
17.4 Injunctive Relief Carve-Out. Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in the State of California without waiving its right to arbitrate the underlying dispute. The parties consent to the exclusive jurisdiction of state and federal courts sitting in Sacramento, California for purposes of this Section 17.4 only.
17.5 Pre-Arbitration Notice. Before initiating arbitration, the claimant must send written notice describing the nature of the claim, the specific relief sought, and the factual basis. The parties shall attempt in good faith to resolve the dispute within thirty (30) days after receipt of this notice.
17.6 Arbitration Fees. Arbitration filing fees and arbitrator compensation shall be governed by the JAMS Streamlined Rules. Company will pay User's share of JAMS fees if such fees would otherwise impose an undue hardship on User.
17.7 Small Claims Exception. Either party may bring an individual action in a small claims court of competent jurisdiction, provided the matter is within the jurisdictional limit of such court and the action does not seek class or representative relief.
17.8 Statute of Limitations. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING UNDER OR RELATED TO THIS AGREEMENT MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. CLAIMS NOT BROUGHT WITHIN THIS PERIOD ARE PERMANENTLY BARRED.
18.1 DMCA Policy. Company respects the intellectual property rights of others and expects Users to do the same. Company will respond to notices of claimed copyright infringement that comply with the Digital Millennium Copyright Act, 17 U.S.C. § 512 ("DMCA").
18.2 Designated Agent. Company's designated agent for receipt of DMCA notices is:
DMCA Agent
The RAG Group LLC
2108 N Street Suite N, Sacramento, CA 95816
Email: clientservices@projectrag.net
18.3 Notice of Infringement. To submit a valid DMCA notice, the complaining party must provide a written communication to Company's designated agent including: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the material claimed to be infringing; (c) contact information for the complaining party; (d) a good faith belief statement; (e) accuracy and authorization statement under penalty of perjury; and (f) a physical or electronic signature.
18.4 Counter-Notice. Users whose content has been removed pursuant to a DMCA takedown may submit a counter-notice to Company's designated agent containing: (a) User's physical or electronic signature; (b) identification of the removed material; (c) a good faith belief statement under penalty of perjury; and (d) User's contact information and consent to jurisdiction of the relevant federal district court.
18.5 Repeat Infringers. Company will terminate the accounts of Users who are determined to be repeat infringers in appropriate circumstances.
19.1 Right to Modify. Company reserves the right to modify this Agreement at any time. Material modifications will be communicated to User via email to the address on file and/or via in-application notice at least thirty (30) days before taking effect. Non-material modifications may be made at any time without prior notice.
19.2 Effect of Modification. If User does not agree to a material modification, User may terminate this Agreement by providing written notice to Company before the modification takes effect; User will receive access through the end of the then-current Billing Period and a prorated refund for any prepaid fees beyond that date. Continued use after the modification takes effect constitutes acceptance.
19.3 Version History. Each version of this Agreement will be identified by its Effective Date. Prior versions will be available upon request at clientservices@projectrag.net.
19.4 Modifications to Service. Company may add, modify, or discontinue any feature, collection, or component of the Service at any time, subject to Section 6 (Founding Rate) and Section 19.1.
20.1 Assignment. User may not assign, transfer, delegate, or sublicense this Agreement or any rights or obligations hereunder without Company's prior written consent. Any purported assignment in violation of this Section is void. Company may freely assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of Company's assets, provided the assignee assumes all of Company's obligations hereunder.
20.2 Force Majeure. Neither party shall be liable to the other for any failure or delay in performance due to causes beyond that party's reasonable control, including without limitation acts of God, natural disasters, pandemic, war, terrorism, civil unrest, governmental action, power failures, internet disruptions, or cyberattacks not attributable to the party's own failure to maintain reasonable security measures ("Force Majeure Event"). If a Force Majeure Event affecting Company's ability to deliver the Service persists for more than sixty (60) consecutive days, either party may terminate this Agreement upon written notice, and Company will provide a prorated refund of prepaid Subscription Fees for the affected period.
20.3 Severability. If any provision of this Agreement is held invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. If any court finds the arbitration clause in Section 17.2 unenforceable in its entirety, Section 17.3's class action waiver shall survive to the maximum extent permitted by law.
20.4 No Waiver. Company's failure to enforce any provision of this Agreement on any occasion shall not constitute a waiver of Company's right to enforce that provision in the future. No waiver is effective unless made in writing and signed by an authorized representative of Company.
20.5 Entire Agreement. This Agreement, together with the Privacy Policy and any order forms or scope-of-service documents executed between the parties, constitutes the entire agreement between Company and User with respect to the subject matter hereof and supersedes all prior and contemporaneous negotiations, representations, warranties, and agreements.
20.6 Headings. Section headings are for convenience only and shall not affect the interpretation of this Agreement.
20.7 Notices. All notices required or permitted under this Agreement shall be in writing and delivered: (a) by Company to User via email to the address on file (deemed given upon transmission); and (b) by User to Company via email to clientservices@projectrag.net or by certified mail to Company's address at 2108 N Street Suite N, Sacramento, CA 95816.
20.8 Relationship of the Parties. The parties are independent contractors. Nothing in this Agreement creates any agency, partnership, joint venture, employment, or fiduciary relationship.
20.9 No Third-Party Beneficiaries. This Agreement is for the sole benefit of the parties and their respective permitted successors and assigns. Nothing in this Agreement confers upon any third party any legal or equitable right, benefit, or remedy.
20.10 Counterparts; Electronic Signatures. This Agreement may be accepted in electronic form (including via clickwrap as described in Section 1.2), and electronic acceptance shall be deemed equivalent to a written signature for all purposes under Applicable Law, including without limitation the Electronic Signatures in Global and National Commerce Act (E-SIGN), 15 U.S.C. § 7001 et seq.
20.11 Export Compliance. User agrees to comply with all applicable United States export control laws and regulations. User represents that User is not located in, under the control of, or a national or resident of any country subject to a U.S. government embargo.
20.12 Contact Information. For all general inquiries regarding this Agreement, contact:
The RAG Group LLC
2108 N Street Suite N, Sacramento, CA 95816
Email: clientservices@projectrag.net